As of February 1, 2015, Clubessential has officially acquired ClubSoft, creating the most powerful information technology vendor in the club market with 115 US based staff members and 1,300 clients. During the four months between announcing and completing the acquisition, the two companies did not wait for the ink to dry, making significant progress unifying both technology and teams.
“Because the underlying databases, languages and architectures were compatible, we were able, in just four months, to combine the products from both companies, creating a single, unified technology platform,” stated Dr. William Ivers, Sr., CEO of Clubessential. “Both companies have a reputation for excellent US based service. Clubessential has been building a support organization we call “White Glove Support” which involves custom support software, educational systems, and client dedicated support teams. The ClubSoft professionals have similar goals and are a welcome addition to this organization. With White Glove Support, you know: 1) the team you are calling: 2) your call will be answered; 3) the person who answers will be familiar; 4) the team will collaborate to come up with answers; 5) most of your issues will be resolved immediately or within an hour. This support covers the entire suite of products, with no trouble ticket delays, and no two-day hand-offs to product specialists who seem to be off-planet.”
Both John McConnell, owner of McConnell Golf, and Ray McDonald, ClubSoft CEO, will join the Clubessential board. McDonald will also join the management team as the Vice President of Sales and Marketing. McDonald states, “I am really excited about being part of this team. No doubt that this company is the thought and technological leader in this space. We have people and products that are beyond parallel in the private club market. Our customers and team members have much better growth opportunities as a result of this acquisition. We are introducing products and services today that others in this sector have not even thought of yet.”
Dr. Ivers commented that, “In 2014 we designed and installed over 200 advanced websites and 400 booking engines of various kinds. 2015 is off to a tremendous start because we’ve created a unified suite and already extended it with more products. Later this year we expect to add two more important systems that create new categories of products never seen before. We will be working hard in 2015 to lead the market through innovation, exceptional products and world class service.”
Clubessential, founded in 2002, is the leading technology partner for private clubs offering a unified suite of products from front-end member facing technology to back of the house software solutions. Our team is the most experienced in the industry and takes pride in providing the highest level of service through our “White Glove Support” team. Clubessential is defining the future of private club technology with its innovative solutions never seen before in the industry.
ClubSoft began operations in 2005 with a group of highly motivated individuals with many years’ experience in the club software industry. ClubSoft develops, sells, implements and supports the most technologically advance club management system in the world. The company is owned and operated by people who take personal pride in the quality of the products as well as the support provided to customers. Using the latest development tools and technology, ClubSoft has focused on delivering state of the art products to help clubs reduce their IT cost and complexity, while improving the speed of management information.